VERY IMPORTANT – PLEASE TAKE A MOMENT TO READ

We have had a grace period of our cancellation/deposit policy from 15/1021 – 1/4/22 however as a small business we must now re-implement the below policy regardless of the reason for appointment cancellation/deposit. We greatly appreciate your understanding and support.

At EHE AND CHE we understand how chaotic life can be at times which is why we encourage you to book your appointments in advance, especially if there is a specific time, day or stylist that you prefer.

Due to the impact of repeated cancellations, reschedules and no shows on our business, we have been forced to implement the following deposit/booking fee and cancellation policy.

We ask that if you need to reschedule, you do so TWO SALON BUSINESS DAYS before your appointment.

• We require a $50.00 deposit/booking fee for all colour services and payment up front for any services under $50.00, this will come off your service provided you don’t cancel or reschedule within 48 salon hours of your appointment – Please note this is two SALON business days. Please take into consideration that we are closed Sunday and Monday, so for example we ask that you cancel an appointment for a Tuesday no later than the previous Friday to allow us time to contact other clients on our cancellation list.
• If you need to cancel/re-schedule your appointment the deposit can be transferred to your next booking if it is outside two salon business days, however it will not under any circumstances be refunded. You can however redeem it on products or transfer it to someone else which we can provide to you as a gift voucher that will be valid for six months from date deposit was taken.
• The first cancellation within two salon business days of appointment will result in your deposit/booking fee being forfeited, and another booking fee will be required to make any additional appointments.
• Additional last-minute cancellations or no shows will result in us requiring payment of 50% of your cancelled service as well as requiring a new $50.00 booking deposit which will need to be paid in full before future bookings can be made.
• Further cancellations/no-shows to appointments will require us to take payment in full for the whole service to make any future appointments. Should you cancel/reschedule within two salon business days of the appointment the payment will be forfeited.
• We ask that you cancel any appointments via phone on 02 626 28948 to make sure the message is received. If this is not an option for you, please email us at info@edenhairenergy.com.au

This policy has been introduced because of significant loss of business caused by appointments being cancelled or rescheduled at late notice.

As a small business we can’t cover the cost of this entirely and even if we receive the cancellation fee we are still at a loss due to the appointment time being allocated to you and not available for other guests, this is still not our preferred outcome.

Although we send a reminder text to help you keep track of appointments, this message is sent 48 hours before your appointment and cancelling after the message is received will still incur a cancellation fee as it is within the time frame. We ask that you be mindful when you book your appointments of any conflicting arrangements and that you keep track of when they are scheduled.

We require confirmation of your appointment one day before your booking.

Life gets busy! That’s why we send a confirmation text message to remind you of your booking time and details two days before your appointment.

The message will ask you to confirm your appointment by responding YES to the message, or to phone us at the salon to reschedule. You will also receive an email reminder if you have selected that option and provided us with your email address.

If we don’t receive a response to the text message, our team will either call you and leave a voice message or send you a follow-up email.

We require confirmation of your appointment so that we can appropriately plan our day and team, as well as offer your appointment to anyone else on our cancellation list should you need to cancel or reschedule.

If your appointment is from Wednesday – Saturday please confirm by 3pm the day before.

If we haven’t received confirmation by the timeframes outlined above we will cancel the appointment and open it up to our cancellation list.

If this occurs, any deposit will be surrendered and a new deposit will be required to make a new booking.

You can view our full price list by clicking here. This is the document we use to quote hair services in-salon, however, we can’t provide any further information other than what is listed here, or a 100% accurate quote until we see your hair in person.

If you are new to Canberra Hair Extensions or having a big change, the best thing to do is to book a complimentary consultation where you can meet your stylist, ask any questions and where we can make an assessment of your hair and provide an accurate quote.

If you wish to make your booking sooner, we can always provide you with a full quote before we start any services at the time of your appointment.

We strive to provide the best possible service and deliver results you love. If you leave the salon and find your colour, cut, products, extensions or style are not exactly what you were hoping for, please let us know.

We would love the opportunity to make you 100% happy, so if you are dissatisfied with the service provided, please contact us within one week of the original appointment and we will work together to find a solution at little or no further charge to you.

If you contact us more than one week after the original service date, you will be charged for any further services required at the regular price.

If you have purchased a product at Canberra Hair Extensions on our recommendation and find it isn’t right for you, please feel free to bring it back on your next visit (provided it is 80% full) and we will happily exchange it for something more suited to you.

Caring for your hair at home is just as important as regular in-salon maintenance. We have a range of the best home care products available for purchase, allowing you to achieve optimum hair care with ease at home. Your stylist will be able to recommend the best products from our extensive range to maintain your colour, style or treatment.

If you have any specific questions or concerns, please let us know and we can suggest a solution tailored to you. Some of the treatments we offer in-salon require specific home care. This is part of the service we offer to you as professional hairdressers. If you choose not to follow the home care explained to you, unfortunately we cannot guarantee the durability of the service we have provided.

If you have purchased a product at Canberra Hair Extensions on our recommendation and find it isn’t right for you, please feel free to bring it back on your next visit (provided it is 80% full) and we will happily exchange it for something more suited to you.