Now trading from Eden Hair Energy at G2/19 Challis Street, Dickson.

Policies and FAQ

Canberra Hair Extensions Policies

We understand how chaotic life can be — which is why we encourage you to book your appointments well in advance, especially if there’s a specific time, day or stylist you prefer.

Due to the impact of repeated cancellations, reschedules and no-shows on our business, we’ve been forced to implement the following deposit/booking fee and cancellation policy.

We ask that if you need to reschedule, you do so at least two salon business days before your scheduled appointment.

  • We require a $100 deposit for all services over $100 and full payment upfront for services under $100. This will come off your appointment cost, provided you don’t cancel or reschedule within two salon business days of your scheduled appointment.
  • Our salon business days are Tuesday to Saturday. We are closed Sunday and Monday. If you have a Tuesday appointment you need to cancel or reschedule, we ask that you do so no later than the previous Friday to allow us time to contact other clients on our cancellation list.
  • We will send you a reminder text message to help you keep track of your appointment 72 hours before your appointment. We ask that you be mindful when you book your appointments of any conflicting arrangements and that you keep track of when they are scheduled.
  • If you need to cancel/reschedule your appointment, your deposit can be transferred to your next booking, used on products or transferred to a voucher if you have made the cancellation or reschedule two salon business days before your appointment. Your deposit cannot be refunded. If you choose a gift voucher, it is valid for three years from the initial deposit payment date.
  • Cancellations within two salon business days of your appointment will result in your deposit/booking fee being forfeited, and another booking fee will be required to make any additional appointments.
  • Additional cancellations or no-shows will result in us requiring payment of 50% of your cancelled service, as well as requiring a new booking deposit which will need to be paid in full before future bookings can be made.
  • Further cancellations/no-shows to appointments will require us to take payment in full for the whole service to make any future appointments. Should you cancel/reschedule within two salon business days of the appointment the payment will be forfeited.
  • We ask that you cancel any appointments via phone on (02) 6262 8948 to make sure the message is received. If this is not an option for you, please email us at [email protected].

Life is chaotic – we understand! That’s why we send you a reminder text with the details of your booking 72 hours before your appointment.

The message asks that you please confirm by responding ‘YES’ or by phoning us to reschedule or cancel your appointment. If you selected the option to receive a reminder via email and provided your email address, you will receive this too.

If we don’t hear from you, we’ll give you a call or send you a follow up email. We do require confirmation of your appointment for it to proceed.

If we are unable to receive confirmation of your appointment by 12:00 PM the salon day before (Remember that for Tuesday appointments this means by 12:00 PM the Saturday before), we will need to cancel your appointment and offer it to someone on our waiting list. In cases such as these, your deposit will be void and a new one will be needed in order to make a new booking.

We use this pricelist as the foundation for providing quotes for our hair services. However, it is important to note that we aren’t able to provide exact quotes until we assess your hair, in person.

If you are a new client to Canberra Hair Extensions or looking to make a major hair change, you will first need to book in for a consultation. During your minute consultation, you’ll get to meet your hair stylist, ask questions and receive an accurate quote upon assessment of your hair.

Either way, we will always provide you with a full itemised quote before we start your hair service on the day of your appointment.

At Canberra Hair Extensions, we genuinely care. We aim to provide the best possible service and deliver optimal results that you’re 100% happy with. If you happen to leave our salon and find that your hair service results or purchased products are not as you expected, we ask that you please let us know.

If you’re unhappy with a service provided – we want to make it right. Please contact us within one week of your appointment so we can work together to find a solution at little or no cost to you.

Please be advised:

  • This may not extend to ‘change of mind’ where we have provided the requested service, but it is not what you want once you have it.
  • We are also only able to do the best we can with the information you provide us with. As such, it is very important that you provide an honest and accurate history of your hair over the past five years. This means we can determine what we can do for your hair, effectively. Failing to provide us with accurate information can lead to unwanted results such as damage and less than optimal colour results. Important things to disclose are:
    • If you have had highlights or bleached your hair
    • If you have used Henna (ever)
    • If you have had permanent straightening or a perm
    • What home hair care you are using
    • If you have been maintaining your own regrowth at home with box colour (and the frequency)
    • How often you heat style your hair

Taking good care of your hair at home is just as essential as regular visits to a salon for maintenance.

Some of the treatments we offer at Canberra Hair Extensions may require special home care for optimal and lasting results. Your stylist can recommend the best products from our extensive list of quality home hair care products to maintain your colour, style, or treatment. This is part of the service we offer to you as professional hairdressers. If you choose not to follow the home care explained to you, unfortunately we cannot guarantee the durability of the service we have provided.

If we recommend a product to you that you purchase from us and find that it’s not quite right for you, please feel free to return it to us. Provided it is 70% full and returned within 30 days of the date of purchase, we’ll happily exchange it for something that is better suited to you.